StarTimes Kenya Contacts and Address

ByBestcare Handyman

StarTimes Kenya Contacts and Address

StarTimes Kenya is a leading digital television service provider, offering affordable pay-TV and free-to-air decoder options to millions of subscribers across Kenya. With a wide range of entertainment, sports, news, and local channels, StarTimes ensures quality viewing experiences for households and businesses. Accessing reliable customer support is essential for subscribers facing issues with decoders, subscriptions, or signal quality. This article provides comprehensive details on StarTimes Kenya contacts and addresses, including customer care numbers, email addresses, physical office locations, and social media handles, to help you resolve queries efficiently.

“StarTimes serves over 13 million DVB subscribers in Africa, making it a key player in digital television broadcasting.”

Why Contact StarTimes Kenya?

StarTimes Kenya subscribers may need to reach out for various reasons, such as troubleshooting decoder issues, inquiring about subscription packages, paying via the StarTimes Paybill number (585858), or seeking assistance with signal setup. The company’s customer care team is equipped to handle queries related to:

  • Decoder installation and configuration
  • Subscription payments and bouquet changes
  • Signal loss or channel access issues
  • Faulty decoder repairs or replacements
  • General inquiries about packages and pricing

StarTimes operates multiple contact channels, including phone, email, social media, and physical offices, ensuring accessibility for customers across Nairobi and other Kenyan regions.

“Using the correct Paybill number (585858) ensures seamless subscription payments via M-Pesa, avoiding transaction errors.”

StarTimes Kenya Contact Information

StarTimes Kenya provides several contact options for prompt customer support. Below is a detailed list of official contact methods to reach their customer care team.

Customer Care Phone Numbers

StarTimes Kenya’s primary customer care number is available for immediate assistance with decoder issues, payments, or package inquiries. The service operates daily from 7:00 AM to 12:00 AM, ensuring support during convenient hours.

  • Primary Contact: +254 719 077 077
  • Secondary Contact: +254 707 678 666

For urgent issues, calling the primary number is recommended, as it connects directly to the customer care team.

Email Addresses

For written queries or formal complaints, StarTimes Kenya offers multiple email addresses. These are ideal for detailed issues, such as billing disputes or requests for service records.

Emails typically receive responses within 24–48 hours, depending on the complexity of the query.

Social Media Handles

StarTimes Kenya maintains active social media accounts, offering quick responses to customer inquiries. These platforms are also useful for updates on promotions, new channels, or system upgrades.

Messaging via social media is convenient for non-urgent queries, with responses often provided within a few hours.

Self-Service USSD Code

StarTimes offers a self-service USSD code for quick access to services like package upgrades, downgrades

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